EfficiencyIT has secured a new contract to deliver a digital transformation project for Motus Commercials, the UK's largest independent commercial vehicle dealer group, and Motus Vehicle Solutions, the group’s specialist body shop, Tail lift and vehicle parts supply business.
The project will see EfficiencyIT deploy 8x8’s award-winning Unified Communications platform to transform the customer experience, improve customer service and retention rates, and drive operational and cost efficiencies across both businesses. Further, it will provide Motus with an integrated technology suite that delivers a seamless employee experience, helping to drive workforce collaboration and optimisation, and future proofing the businesses for the hybrid working environment.
Daniel Fitzjohn, regional director for Motus Commercials South West and West Midlands, comments, “The UK transport industry is incredibly demanding so a strong and reliable communication platform is paramount to the success of our customers and us alike. We needed to improve and modernise our existing communication platform and so far the solution implemented by Efficiency IT / 8X8 is ticking all the boxes. What’s more, as our business develops further, this platform can adapt to our needs, making it a communication tool that we can truly rely on.”
“The last few years have seen the commercial vehicle sector undergo tremendous challenges and changes, but the need for strong customer communications and engagement has become more vital than ever,” said Chris Angus, VP of sales at 8x8, Inc. “Together, 8x8 and EfficiencyIT will provide Motus Commercials with the resources they need to empower their employees and provide exceptional customer experiences as they continue their digital transformation journey.”
“We’re delighted to be delivering this transformative project for Motus and helping to drive customer-service excellence across its business,” said Ross Warnock, director, EfficiencyIT. “By using 8x8’s Unified Communications technology, Motus will improve the customer experience, reduce its call charging payments to zero, and safeguard its customers’ data – all while ensuring compliance with all key financial and data regulations.”